Customer Relationship Management (CRM) is a business strategy and technology-driven approach focused on building and maintaining strong relationships with customers. It involves managing interactions and communications with customers throughout their entire lifecycle, from initial contact to post-purchase support. A Customer Relationship Management course is designed to equip students with the knowledge, skills, and tools necessary to effectively manage and optimize relationships with customers.
| Eligibility | Duration |
|---|---|
| Plus Two | 3 Months |
Subjects
- Sub 1: Customer Relation Management
- Sub 2: Soft Skill Development
- Sub 3: Computer Application
Methodology: Theory, IT Lab, Placement assistance, etc...